Shipping Methods and Costs
Shipping charges are calculated when you check out. Shipping total includes product-handling costs. Shipping carrier is determined by the warehouse based upon shipping destination (unless you are a wine club member and have made other arrangements for your club shipments).
Our default carrier is UPS. Our default shipping strategy ensures that transit times are no longer than 2 days. We have a preferred rate with our warehouse to guarantee the best pricing for this high level of service. If FedEx is a better carrier for you, please select this carrier at check out. If you are one of our members, please let us know which carrier you prefer.
Standard delivery will arrive within 2 days, following compliance and credit card authorization. Delivery occurs Monday through Saturday, excluding holidays. State laws prohibit our shipping wine to hotels, motels or licensed beverage facilities outside of California.
Unfortunately, we cannot ship alcohol to PO Boxes or APO/FPO addresses
If you have any questions about your order, please email us at: firstname.lastname@example.org or call us at: 707-944-9261.
All wine shipments require a signature for receipt. Signatures must be obtained from individuals over the age of 21 years.
Tracking Your Shipment
Where online tracking is available, the tracking link is included in your “Shipment Confirmation” e-mail. If you think your order is late, please note that: Compliance verification and credit card authorization must be received prior to processing. Tracking may take up to two business days to appear in our system due to delays in receiving information from carriers.
Out of Stock Items
While we continually monitor inventory to ensure our website’s accuracy, there are occasions when certain vintages sell out or simply are no longer available. When that occurs, we will notify you and discuss alternative purchase options or a full refund of your purchase. Please call us at 707-944-9261 for assistance.
Bottle Limits and Availability
In some instances, state laws regulate product availability and/or wine purchase limitations. Working within state and local laws may prevent our ability to fulfill your order requests.
Credit Card Refunds
Upon receiving your returned shipment, we will process a refund to the credit card used at time of purchase. Please allow 1-2 billing cycles for the refund to appear on your statement. Canceled and/or returned orders are subject to a 25% restocking fee.
For information on our policies, please see our Returns and Cancellations page.