Delivery Requirements
Federal law requires that a signature be obtained from an individual over the age of 21 for all wine shipments. Notes with a signature, left for the delivery companies, cannot be accepted as a replacement for an individual signing for the shipment. We recommend that orders be shipped to a business address or to a UPS or FedEx store to avoid a missed delivery. We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled.
Standard delivery can take up to 14 business days, following compliance and credit card authorization. Delivery occurs Wednesday through Friday, excluding holidays. State laws prohibit shipping wine to hotels, motels or licensed beverage facilities outside of California.
Unfortunately, we cannot ship alcohol to PO Boxes or APO/FPO addresses. If you have any questions about your order, please email us at membership@baldaccivineyards.com or call us at 707-944-9261.
Tracking Your Shipment
Where online tracking is available, the tracking link is included in your “Shipment Confirmation” email. If you think your order is late, please note that compliance verification and credit card authorization must be received prior to processing. Tracking may take up to two business days to appear in our system due to delays in receiving information from carriers.
Out-of-Stock Items
While we continually monitor inventory to ensure our website’s accuracy, there are occasions when certain vintages sell out or simply are no longer available. When that occurs, we will notify you and discuss alternative purchase options or a full refund of your purchase. Please call us at 707-944-9261 for assistance.
Bottle Limits and Availability
In some instances, state laws regulate product availability and/or wine purchase limitations. Working within state and local laws may prevent our ability to fulfill your order requests.
Credit Card Refunds
Upon receiving your returned shipment, we will process a refund to the credit card used at time of purchase. Please allow 5 business days for the refund to appear on your statement.
Returns, Refunds and Cancellations
Please send an email to membership@baldaccivineyards.com if you need to cancel your order. If you cancel your order after it has been sent to our fulfillment center, a $50 restocking fee will be applied before a refund is issued. Once the returned wine has been received by us, we will refund either your credit card or mail you a check, for the cost of the wine less the $50 restocking fee.
Damaged/Flawed Wines
Baldacci Family Vineyards guarantees quality products and service. Your satisfaction is our first priority. At our discretion, based on available inventory, we will replace or refund your original cost for any bottle of wine that is damaged or flawed that was purchased through our website, visitor center or via a wine club shipment. Wines purchased through any other sales channel must be returned to them.
By law, we cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are also unable to accept a return of wine that was damaged due to adverse weather conditions during shipment, or wine that was ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check the weather conditions of your shipping destination before placing your order.
